Strategic Direction Recovers Arbitration Case

October 22, 2019

A luxury 24-unit Manhattan condo, built in 2013, sustained catastrophic damage after a water supply line on the rooftop bulkhead froze, then burst. After months of negotiation, the Board and Managing Agent reached an impasse with their insurance carrier, who demanded arbitration for what they believed to be a $150,000 loss.

The Board contacted Eastern Public to assist with the arbitration hearing. After careful review of the case, Eastern Public advised the board to take a different approach. We engaged the insurance carrier, arranged for the carrier to withdraw their arbitration demand contingent on Eastern Public investigating, preparing and presenting the claim in a full and fair manner. Following extensive efforts, EP strategy resulted in the resolution of the claim for over seven figures, and helped the client avoid costly litigation.

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Broad Evidence Rule Demystified: The Role of Weighted Factors in ACV

By Brian Evans • June 10, 2025

In property insurance claims, Actual Cash Value (ACV) is often calculated as replacement cost minus depreciation—but that doesn’t always reflect a property’s true value. Under the Broad Evidence Rule, adjusters and appraisers are encouraged to consider multiple factors, such as market value, functional condition, and income potential, to arrive at a fairer and more accurate valuation. This approach is especially useful for properties with unique characteristics or market conditions that don’t fit neatly into a standard formula. By weighting different valuation inputs, professionals can better capture the real economic loss—leading to more balanced, defensible outcomes for both insurers and policyholders.

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